Water, wind, a fallen limb. The house needs to be dry, then documented, then repaired. Mixing those up is how a small event becomes a long one.
First hour
Stop the damage. Photograph it. Call you. Call the vendor we already trust. The carrier comes after the house is not getting worse.
The file
Dates, photos, who was there, what was said. You should not have to reconstruct this from memory in a month.
The repair
We do not wait for a perfect estimate to dry a ceiling. We also do not rebuild a kitchen because a claim form has a blank on it. You stay in the conversation.