A townhome row lives or dies on whether people can stand each other. Parking, noise, a dog, a party that went too long. These are not lease trivia. They are why a good resident stays or leaves.
Early, and in person when we can
A note is better than a filing. A conversation is better than a note. We start there, and we keep a record so the second time is not a first time.
Fair to both
The person who complained and the person who was complained about both live in a house you own. We are not picking a favorite. We are keeping the building livable.
When it will not settle
Then the paper has to be right, and you hear from us before it goes out.